Política de reembolso

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

First of all, please log in to the website using your email address, and then press the Return button in the purchase history to apply for a return
If you want to exchange it, please return the product you purchased and create a new order

If you request a return, we will email you the following information.

For the return, please select one of the two thorn options below and reply
I will create a return label and send it to you by email and guide you through the process.

1. Standard Return
Select this option to create a Return Label and send back the returned goods with the shipper of your choice at your expense.
(If customs duties occur during customs clearance to Korea, it may be deducted from the refund amount.)

2. Express prepaid return
Select this option to create a Return Label and send back the returned goods with DHL pre paid of charge
(DHL shipping fee of $45 will be deducted for refund)
(If customs duties occur during customs clearance to Korea, it may be deducted from the refund amount.)

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at cs@bsrabbit.com. Please note that returns will need to be sent to the following address: [694-25, Docheok-ro, Docheok-myeon, Gwangju-si, Gyeonggi-do, Republic of Korea]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at cs@bsrabbit.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cs@bsrabbit.com.